Miriam-Webster’s dictionary defines Dependability “able to be trusted to do or provide what is needed : able to be depended on”
At first blush, dependability may seem like a lesser value, but in truth it is every bit as critical and important as the rest, because in business it is dependability that determines whether your customers will return. In the realm of employment a dependable employee is the one with the most appreciation from management and least likely to find themselves laid off or replaced.
All businesses that provide goods and services are just one cog in another business that provides goods or services. Whether your are Microsoft, where businesses rely on the dependability of your software and security, or you are FedEx, and businesses rely on the dependability of your timely deliveries, other companies and individuals absolutely require the core value of dependability from those that serve them.
The Safety and Reliability Society has this to say about dependability:
The success of a technological system, product or service is determined by a number of performance attributes. These attributes are described by terms such as capability, safety, integrity, durability, survivability, serviceability, risk, quality, environmental sustainability, vulnerability, retainability, accessibility, regulatory compliance, security, cost, disposability and so on.
Within the requirements for dependability are a few of the other Core Values, thus creating an interweaving matrix of reinforcing attributes that strengthen each other and provide inestimable value for business clients.
Acquiring dependability in business requires that the smallest cogs of all – the employees – be dependable as well. Again, diligent and proper hiring techniques which screen employees for possession of the Core Values is paramount for success. In addition, policies in the workplace can have a positive or negative effect on the dependability of the employees. Managers are wise to regularly evaluate the procedures and policies demanded by those who work for them to ensure that unnecessary repetition or useless tasks are not standing in the way of otherwise dependable employees.